Why do I become level 1 again after long time playing?

Please help me
I want restore my game

Bueno no directamente yo perdí todo mi progreso si no que cuando pongo para ingresar con cuenta de google me aparece mi cuenta pero debo hacerlo rápido porque después de 5 segundos me aparece como si fuese una cuenta lvl 1 eso es lo que pasa y aveces es fastidioso y ya he gastado mas de 20 dolares en este juego y voy algo lejos y tengo bueno aviones

HELP ME PLEASE

I CANT LOAD MY ACCOUNT

Can you help me please i want restore my game

I've lost my account

I've lost my account and you are not responding to my mail

Has anyone gotten a response?

NP1573611979631
，这是我丢失数据的游戏账户，我需要恢复游戏数据，我用的latiaohuola@gmail.com保存的进度

Can you help me please i want restore my game

First, please make sure you haven't been banned by the developers because of cheating in the game. If not, please check if you have delete your game data on the local device, then contact our support team, we will try to help you restore the game. 

Hi,
I have emailed you several times and asked you to solve the problem of my access to my old account. I also sent you a screenshot of my old and new account, but so far you have not any response to my emails. Again please, I ask you to solve the problem of not having access to my old account.